Perspective Visuals (ABN: 77 409 034 991(referred to as “we,” “us,” or “our”) provides website development, media production, and digital solutions to clients (referred to as “the Client”) under the following terms and conditions.
1. Acceptance
1.1. By engaging with Perspective Visuals, the Client agrees to these terms and conditions. Acceptance is confirmed by:
(a) Selecting “I Agree” or similar on our website or in correspondence;
(b) Signing and returning a proposal or contract electronically or physically; or
(c) Providing instructions after receiving these terms and a project proposal.
1.2. Services will only commence once written or electronic acceptance has been received.
2. Services
2.1. We provide services as outlined in the accepted proposal or agreement. Items explicitly listed as exclusions are not included.
2.2. Services will be performed with due care, skill, and professionalism within agreed timeframes.
2.3. We reserve the right to pause services with written notice for operational or management reasons.
3. Term
3.1. The term of services begins upon acceptance of the agreement or a mutually agreed date and continues until the scope is fulfilled unless extended or terminated as outlined below.
3.2. Extensions are subject to mutual agreement and updated terms.
4. Client Responsibilities & Acknowledgments
4.1. The Client agrees to:
(a) Maintain open and timely communication with Perspective Visuals;
(b) Provide accurate information, including access credentials for websites, social media accounts, and analytics platforms;
(c) Notify us of any updates or changes impacting the project; and
(d) Ensure proper authorisation for any images, content, or materials provided for use.
4.2. The Client acknowledges that:
(a) Results may vary due to third-party factors (e.g., algorithm changes by Google or social media platforms);
(b) Perspective Visuals does not guarantee specific outcomes, such as rankings or conversions; and
(c) Any unauthorised changes made by the Client to websites or platforms may impact results and are outside our responsibility.
5. Fees & Payment
5.1. Fees are outlined in the proposal or agreement and are payable within 7 business days of receiving an invoice unless otherwise specified.
5.2. Late payments may incur interest and suspension of services until resolved.
5.3. Additional work or variations beyond the agreed scope will be subject to additional fees at our standard rates.
5.4. Refunds or credits are addressed under our cancellation and refund policy (see below).
6. Variations & Custom Services
6.1. Any requested changes to the agreed scope (e.g., additional features or revisions) will be considered a variation and subject to additional charges.
6.2. Variations will only proceed with Client approval of costs.
7. Cancellation & Refund Policy
7.1. In-Person Services
(a) Deposits are non-refundable unless cancellation occurs due to circumstances within our control.
(b) Cancellations made within 14 days of the scheduled service will forfeit the deposit.
(c) Cancellations made more than 14 days before the scheduled service may be eligible for a partial refund, less any incurred expenses.
7.2. Subscription Services (Online)
(a) Cancellations require 30 days’ written notice and will take effect at the end of the next billing cycle.
(b) Refunds are not available for payments already processed during the current billing cycle.
(c) In exceptional circumstances, such as service failure, refunds may be considered on a case-by-case basis, aligned with Australian Consumer Law.
7.3. Refunds
Refunds are only provided under the following conditions:
(a) Significant failures in service delivery as outlined in Australian Consumer Law; or
(b) Services not delivered due to circumstances within our control.
To request a refund or cancellation, please email info@perspectivevisuals.com.au with your booking or subscription details.
8. Intellectual Property
8.1. Ownership of deliverables will transfer to the Client upon full payment unless otherwise agreed.
8.2. We retain ownership of all drafts, concepts, and templates not included in final deliverables.
8.3. The Client warrants that all provided content complies with intellectual property laws and indemnifies us against any claims.
9. Confidentiality
9.1. All Client information will be kept confidential unless:
(a) Disclosure is required to perform services (e.g., sharing access credentials with a third party); or
(b) Disclosure is required by law.
9.2. We may use completed work in our portfolio or marketing with Client permission.
10. Limitation of Liability
10.1. Perspective Visuals will not be liable for:
(a) Losses caused by third-party changes or disruptions;
(b) Technical errors outside our control; or
(c) Loss of revenue, reputation, or indirect damages.
10.2. Our liability is limited to re-performing services or refunding fees for undelivered work, as per Australian Consumer Law.
11. Termination
11.1. Either party may terminate the agreement with 30 days’ written notice.
11.2. Early termination by the Client may result in forfeiture of deposits and liability for any outstanding fees or costs.
12. Privacy
12.1. Perspective Visuals complies with the Privacy Act 1988 (Cth). Personal data will only be used to deliver and improve services.
12.2. The Client is responsible for ensuring compliance with privacy laws for any data collected through their website or platforms.
13. General
13.1. This agreement is governed by the laws of New South Wales, Australia.
13.2. All disputes must first be addressed through good-faith negotiation.
13.3. Amendments to these terms require mutual written consent.
Perspective Visuals is dedicated to delivering quality services with transparency and professionalism. If you have any questions about these terms, please contact us at info@perspectivevisuals.com.au.
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